Delivery and Returns Policy

For online purchases, all refunds will be issued to the original method of payment. Items must be returned new, unworn, unused, and in their original packaging. SIBELLE reserves the right to refuse a return if the merchandise does not meet the return requirements.

Conditions for all returns and exchanges:

• The merchandise must be in the same condition as when it was delivered;
• The merchandise must not have been worn, used, or washed;
• Returns and exchanges must be made within 30 days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To make a return, please send the product, at your expense, to the following address: 6B, chemin du Grand Bernier Sud, Saint-Jean-sur-Richelieu, Quebec, J3B 4P8, Canada.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can resolve the issue.

Exchanges

The easiest way to make an exchange is to return the item you have and, once the return has been accepted, place a separate order for the new item. For an express exchange, please contact us at fanie@sibelle.ca.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will automatically be issued to your original method of payment within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at fanie@sibelle.ca.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of